We’ve embedded a problem detection and reporting system in our software. If it detects an error, you will see a bug report window display on top of the application. Find the button that says ‘Email Bug Report’ and click it. This launches your email client and transfers information pertaining to the problem into the e-mail’s message area. You’ll see that both the ‘Send To’ and ‘Subject’ areas are filled in for you. Before emailing the bug report to our support desk, please type in the steps leading up to the bug report into the top of the message area. The bug report contains useful information about your computer, Windows operating system and the state of the application leading up to and immediately before the problem was detected. The bug report helps us determine the cause of the problem. After emailing the bug report to us, we recommend closing the software application and re-starting it. Try to recreate the problem leading up to the bug report. If you generate the bug report again, communicate this to us and send the second bug report. Someone from our support staff will contact you after reviewing the bug report.
If you experience a technical problem, or you can’t find the answer you're looking for in our User’s Guide, Technical Support is available Monday through Friday 9am to 5 pm EST to assist you. When you call, please be at your computer and have your User’s Guide documentation at hand. Be prepared to provide the following information:
Call (770) 579-1922 If we are busy with other customers, please leave a message describing the nature of your problem, your company name, your name, and a phone number we can reach you at. We answer questions in the order we receive them. We attempt to return calls within 2 hours or less. Fax your questions and above information to (770) 579-0221. Email your questions and above information to support@tradesoftinc.com Please note: Support is provided to customers with a valid support contract in force. If you are no longer covered under a support agreement and wish to renew, please call our sales number at 770-579-9096 and we’ll determine the cost of renewing support for your organization.
TradeSoft not only provides top notch technical and application help to customers with a current support contract in force, we also provide software updates at no additional charge. It doesn’t matter if the update fixes a couple of minor problems, or it is a major upgrade that greatly expands product functionality, customers download updates for free as long as they have a support contract in force. To access the downloads page, enter your logon and password at the right. If you don’t know your logon and password, please contact TradeSoft.
Technical Support’s mission is to help customers who are experiencing installation problems, bug reports, and error messages. It is also responsible for helping users that have specific questions about using our software. If you require an in-depth explanation of how to set up and/or use the application, we have product specialists who provide training and consulting. They possess deep product knowledge and have experience using our software in the real world. Training is highly customized around a company’s unique needs. Not only will you learn how to use the software and take advantage of the best practices it offers custom manufacturers, we help you set it up and configure it at the same time to suit your situation. We conduct training at our offices in Atlanta, over the internet, or on-site at your location. For more information about training options and pricing, call our Sales office at 800-289-6326. |
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